Frequently Asked Questions

We lay protective drop cloths, run a rotary brush system from top to bottom, vacuum all debris with HEPA filtration, and finish with a Level 1 or 2 NFPA inspection using a digital camera. The whole process takes 60–90 minutes for most Knoxville homes, though steep roofs in neighborhoods like Holston Hills or homes with multiple flues take longer. You'll get a written report with photos of any issues we find. Call (877) 318-5851 to book your appointment.

The NFPA recommends annual inspection, with cleaning every year if you burn wood regularly or every 2–3 years for gas or occasional use. In Knoxville's humid subtropical climate, we see accelerated mortar deterioration and moisture-related creosote buildup, especially in homes near the Tennessee River or in low-lying areas like South Knoxville. Even if you don't use your fireplace much, animals and debris can block the flue. Call (877) 318-5851 to get on our annual reminder list.

Most residential cleanings take 60–90 minutes from arrival to departure, with an additional 30 minutes if we find damage requiring camera inspection. Historic homes in neighborhoods like Fourth and Gill or Parkridge sometimes have non-standard flue dimensions or multiple chimney pots that extend the timeline. We respect your schedule and will tell you exactly how long to expect before we start. Call (877) 318-5851 to book a convenient time slot.

You should hire a professional — chimney work involves working at height on steep roofs, handling sharp tools in confined flues, and identifying hidden structural damage that untrained eyes miss. In Knoxville, our clay-tile flues and the freeze-thaw stress from our variable winters create hairline cracks that only a camera inspection reveals. We've responded to house fires in Seymour and Maryville caused by homeowners who missed critical damage. For your safety and your family's, call Titan Chimney Cleaning at (877) 318-5851.

Clear a 6-foot area around your fireplace, remove fragile items from the mantel, and ensure we have driveway access for our equipment — that's it. We bring our own drop cloths, vacuums, and shoe covers, so your floors stay clean even in wet weather, which isn't rare in Knoxville's spring and fall. If you have a gate code or aggressive pets, just let us know when you book. Call (877) 318-5851 and we'll walk you through everything.

We install Gelco stainless steel liners for wood-burning systems and Olympia Chimney's alloy liners for gas applications, both rated for the temperature swings common in East Tennessee. Gelco's multi-wall construction holds up particularly well against the acidic condensation we see in older Knoxville homes with exterior chimney chases that stay cold. We size every liner to your specific appliance and flue dimensions — no universal fits. Call (877) 318-5851 to discuss which brand fits your setup.

We install Famco stainless steel caps for standard applications and Copperfield's custom copper caps for historic homes or homeowners wanting architectural match, like the Craftsman bungalows we see throughout Old North Knoxville and Parkridge. Both brands use mesh screening that keeps out the squirrels, raccoons, and chimney swifts that are active year-round in our area. A proper cap also blocks the driving rain that accelerates mortar decay in our humid climate. Call (877) 318-5851 for cap sizing and pricing.

Yes — we source custom flue tiles, specialty dampers, and period-appropriate caps for homes in the Fort Sanders historic district, Fourth and Gill, and other Knoxville neighborhoods with pre-1950 masonry. Standard big-box parts rarely fit these chimneys, which is why we maintain relationships with specialty suppliers who cast custom components. We've restored chimneys in homes dating back to the 1880s without compromising their historic character. Call (877) 318-5851 to discuss your historic chimney needs.

Yes — we're fully licensed by the state of Tennessee, carry general liability and workers' compensation insurance, and our technicians are certified by the Chimney Safety Institute of America (CSIA). Charles Rodriguez has maintained these credentials without lapse since founding the company in 2008, because homeowner protection isn't negotiable. We carry proof of insurance to every job in Knoxville, Eagleton Village, Seymour, and all our service areas. Call (877) 318-5851 and we'll email documentation before your appointment if you'd like.

Every technician holds CSIA certification and completes annual continuing education on NFPA 211 standards, factory training from Gelco and Olympia Chimney, and our internal protocol for Knoxville-specific issues like seismic settling and moisture damage. Charles Rodriguez personally trains new hires for 40 hours before they work independently, because 17 years in this market has taught us what our local chimneys need. You're welcome to ask for credentials when we arrive. Call (877) 318-5851 to schedule with our certified team.

Yes — we offer same-day emergency response for chimney fires, carbon monoxide alarms, animal intrusions, and structural damage that makes your fireplace unsafe to use. Our dispatch center in Knoxville covers all of Knox County and reaches into Sevier, Blount, and Anderson counties within 2 hours for true emergencies. During burn season (October–March), we keep two crews on standby for urgent calls. Call (877) 318-5851 now — if it's a chimney fire, evacuate first, then call us.

A chimney fire (loud cracking, dense smoke, or flames visible at the top), sudden carbon monoxide detector activation, a fallen chimney cap or visible structural shift, and animals trapped in the flue all require immediate professional response. After severe weather — common in Knoxville's spring storm season — we also treat leaning chimneys or separated flashing as emergencies. Don't use the fireplace until we've inspected it. Call (877) 318-5851 for emergency dispatch.

We typically reach Farragut in 45 minutes and Maryville in 60–75 minutes during business hours, with after-hours emergency response adding 15–30 minutes depending on crew location. Our service territory includes all target cities from Oak Ridge to Sevierville, with GPS-dispatched crews positioned to minimize drive time. We know the back roads and traffic patterns — we won't quote you an unrealistic arrival window. Call (877) 318-5851 for our current ETA to your location.

Yes — all chimney cleanings carry a 90-day satisfaction guarantee, and liner installations carry a lifetime warranty on materials and 10 years on labor for the original homeowner. Repairs like tuckpointing, crown rebuilding, and cap installation include 2–5 year warranties depending on the scope. We've honored every warranty claim in 17 years because we do the work right the first time. Call (877) 318-5851 and we'll detail the specific coverage for your project.

We'll return and re-clean at no charge, or refund your payment if you prefer — that's been our policy since Charles Rodriguez started the company in 2008. With a 4.9-star average across 1,186 verified reviews, we're confident you'll be satisfied, but we don't hide behind fine print if something's not right. Your satisfaction is how we've grown across Knoxville, Clinton, Oak Ridge, and beyond. Call (877) 318-5851 and we'll make it right.

Our cleaning guarantee is non-transferable, but liner and major repair warranties transfer to the new owner with proper documentation for a $75 transfer fee. In Knoxville's active real estate market — especially in desirable areas like Sequoyah Hills and Island Home — this transferability adds real value at closing. We provide the warranty certificate and inspection report that buyers and home inspectors want to see. Call (877) 318-5851 to request a warranty transfer or pre-sale inspection.

Written by Charles Rodriguez, Owner at Titan Chimney Cleaning Service Knoxville, serving Knoxville, Eagleton Village, Seymour, Alcoa, Farragut, Maryville, Clinton, Oak Ridge, Sevierville, Lenoir City, Pigeon Forge, and Jefferson City since 2008.